Refund policy

Pawsome Bark Return Policy

At Pawsome Bark, we are dedicated to ensuring you and your pets are completely satisfied with your purchase. If you're not happy with your order, we’re here to help make it right.

Return Eligibility:

• Time Frame: Returns are accepted within 30 days of the delivery date.
• Condition: Items must be unused, in their original condition, and in the original packaging.
• Non-Returnable Items: Personalized items, perishable goods (such as treats or food), and gift cards are not eligible for return. Additionally, any items marked as "final sale" are non-returnable.

How to Initiate a Return:

1. Contact Us: Email us at info@pawsomebark.com with your order number and the reason for your return.
2. Return Instructions: Once your return request is approved, we will provide you with a return shipping address and detailed instructions.
3. Shipping Costs: You are responsible for the cost of return shipping unless the item was damaged or incorrect.

Refunds:

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 5 business days.
• Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Partial Refunds: If an item is not returned in its original condition or outside the 30-day return window, a partial refund may be issued at our discretion.

Exchanges:

• We only exchange items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@pawsomebark.com.

Damaged or Incorrect Items:

• If you received a damaged or incorrect item, please notify us at info@pawsomebark.com within 7 days of receiving your order, and we’ll promptly assist you.

Contact Us:

If you have any questions about our return policy or need further assistance, don’t hesitate to reach out to us at info@pawsomebark.com.