Frequently Asked Questions – Pawsome Bark
Quick Shipping Across the USA | Free Delivery on Orders Over $49

Frequently Asked Questions

  1. What is the estimated delivery time?

    We offer a delivery time of 2-7 business days for all orders within the USA. Please note that delivery times may vary depending on your location and any unforeseen shipping delays. All our products ship directly from the USA, ensuring quick and reliable delivery.

  2. How much does shipping cost?

    Standard Shipping: A $5 USD shipping fee applies to all orders under $49 USD within the United States.
    Free Shipping: We provide free standard shipping on all orders $49 USD and over within the United States.

  3. Can I track my order?

    Yes! Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package either on our website or directly through the shipping carrier.

  4. What is your return policy?

    We offer a 30-day return policy from the date your order is delivered. If you're not satisfied with your purchase, you may return it for a full refund or exchange, provided the items are unused, in their original packaging, and in resellable condition.

  5. How do I initiate a return?

    To initiate a return, contact our customer service team at info@pawsomebark.com, providing your order number and reason for the return. We will issue a prepaid return shipping label and further instructions.

  6. Are there any items that cannot be returned?

    Yes, for hygiene and safety reasons, certain items such as opened pet food, treats, and used grooming products are non-returnable. Please see our return policy page for the full list of non-returnable items.

  7. When will I receive my refund?

    Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. Processing time may vary depending on your bank or payment method.

  8. Can I change or cancel my order after it has been placed?

    If you need to change or cancel your order, please contact us as soon as possible. Changes or cancellations can only be made if the order hasn’t been processed for shipping. Once shipped, orders cannot be canceled.

  9. Do you ship internationally?

    Currently, we only ship within the USA, and all our products are shipped from the USA. However, we are working to expand our shipping options internationally, so stay tuned for updates!

  10. How can I contact customer service?

For any questions or assistance, feel free to contact our customer service team at info@pawsomebark.com. We're here to help and will respond promptly to your inquiries.

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