FAQ
Answers before and after you order
Shipping, returns, product setup and support, all in one place.
- Ships in 1–3 Business Days
- Free US Shipping Over $49
- 30-Day Returns
Orders & Shipping
Processing, delivery times and tracking for US orders.
How long does delivery take?
Orders ship within 1–3 business days (not on weekends or US holidays) and arrive 2–7 business days after shipping. Shipping is free on US orders over $49.
How much does shipping cost?
Standard shipping is free on orders of $49 or more. Orders under $49 have a flat $5 shipping fee.
How do I track my order?
When your order ships, you'll get a confirmation email with your tracking number. Follow it on the carrier's website or on our Track Your Order page.
Which carriers do you use?
We ship with US carriers such as USPS, FedEx and UPS.
Can I change or cancel my order?
Email info@pawsomebark.com as soon as possible with your order number. We'll do our best to make changes before your order is processed. Once it has shipped, it can't be changed or canceled.
Do you ship outside the US?
Not at this time. We ship to all addresses in the United States.
Returns
Our 30-day return policy, step by step.
What is your return policy?
You can return items within 30 days of delivery. Items must be unused, in their original condition and in the original packaging. Read the full Refund Policy.
How do I start a return?
Email info@pawsomebark.com with your order number and the reason for the return. Once your request is approved, we'll send you the return address and instructions.
Who pays for return shipping?
Return shipping is paid by the customer, unless the item arrived damaged or incorrect.
When will I get my refund?
We inspect your return and confirm within 5 business days whether it's approved. Approved refunds go back to your original payment method within 7-10 business days.
What if my order arrives damaged or incorrect?
Email info@pawsomebark.com within 7 days of delivery with your order number, and we'll help right away. Defective or damaged items can be exchanged for the same product.
Are any items non-returnable?
Personalized items, perishable goods, gift cards and items marked final sale can't be returned. Items that aren't in their original condition, or are returned after 30 days, may receive a partial refund at our discretion.
Products
Setup, compatibility and everyday use.
Do the smart feeders need Wi-Fi?
Yes. Our camera feeders connect to your home Wi-Fi so you can schedule meals, watch live video and get alerts in the iOS or Android app. The 2K Dual-Camera and Dual-Bowl feeders work with both 2.4GHz and 5GHz networks. Each product page lists the exact Wi-Fi and app requirements.
Which app do the feeders use?
Each product page names the app. For example, the 2K AI Dual-Camera Feeder uses the TailTeddy app, available for iOS and Android.
What happens to the feeders during a power outage?
Every camera feeder we sell has a backup battery compartment, so scheduled meals keep running if the power goes out. Batteries are not included.
Are the grooming vacuums suitable for cats?
Yes. Our 4-in-1 grooming vacuum kit is made for dogs and cats. It has 3 suction levels, so you can start low while your pet gets used to the sound.
Support
How to reach us and where to find our policies.
How can I contact you?
Email info@pawsomebark.com or use our contact form. Include your order number if you have one, so we can help faster.
Can you help me set up my product?
Yes. Email us the product name and a short description of what's happening, and we'll help you get it working.
Where can I find your policies?
See our Shipping Policy, Refund Policy, Terms of Service and Privacy Policy.
Still have questions?
We're here to help.
Email us with your order number if you have one: info@pawsomebark.com
